Signing in
Use this page to open Admin Login, enter your details, and complete two-step verification (2FA) if your account requires it.
Admin Login
What it does
This screen checks your Client ID, username, and password. When they are correct, the app opens the first page you are allowed to use (often the Dashboard).
Step-by-step
- Open your organisation’s Pratham Admin link in a browser (Chrome, Edge, Firefox, or Safari).
- Wait if you briefly see Loading… - the app is checking whether you are already signed in on this device.
- On the right side of the screen, find the white card titled Admin Login.
- Enter your Client ID - numbers only. Your manager or administrator gives you this ID.
- Enter your username.
- Enter your password. Tap the eye icon on the right of the field to show or hide what you type.
- Tap Login. The button shows Logging in… while the app works.
- If you do not use 2FA, you go straight into the admin. If 2FA is required, continue to the next section.
Before you tap Login
Keep your Client ID, username, and password ready. The version line at the top of the card (for example V3.12.0) is useful if you contact support.
Common mistakes / FAQs
- I see “Client ID is required” or “Client Id should be a number”. Enter a numeric Client ID with no letters or spaces.
- I see “Username is required” or “Password is required”. Fill in all three fields before you tap Login.
- Login fails with an error message. Check that Client ID, username, and password are correct. Ask your administrator if you are unsure.
- I forgot my password. Tap Forgot Password? below Login and follow Forgot password.
Two-step verification (2FA)
What it does
Some accounts must confirm a 6-digit code sent to email after Login. You cannot enter the admin until you enter the correct code.
Step-by-step
- After you tap Login, the form changes to the verification screen.
- Read the message We've sent a verification code to and check the email address shown (part of it may be hidden).
- Open that email and find the 6-digit code.
- Enter the code in the six boxes under Enter 6-digit code - one digit per box. You can also paste a 6-digit code; the app fills every box and submits when all six digits are in place.
- Watch Code expires in - the countdown starts at 5:00. When less than one minute remains, the timer turns red.
- Tap Verify when every box has a digit. The button shows Verifying… while the app checks the code.
- If the code is wrong, the boxes clear. Enter the code again or tap Resend Code for a new email.
Other actions on this screen
| Control | What to do |
|---|---|
| Back to Login | Tap to return to the username and password form and start sign-in again. |
| Resend Code | Tap to get a new code by email. This button stays disabled for the first minute after a code is sent. When it works, you see Verification code resent to your email. |
Code expired?
If the countdown reaches 0:00, tap Resend Code (after it is enabled) or tap Back to Login and sign in again.
Common mistakes / FAQs
- I see “Please enter all 6 digits”. Fill every box, or paste a full 6-digit code from your email.
- I do not see the email. Check spam or junk folders. Wait one minute, then tap Resend Code.
- Verify stays disabled. Enter a digit in each of the six boxes first.
- I want to use a different account. Tap Back to Login, then enter different credentials.