Order Status
Use this page to customise how system order statuses appear to customers at your outlet — for example renaming “Preparing” to “Your order is in the kitchen”. System status names stay fixed; you edit custom labels and optional descriptions only.
Open the screen: Sidebar → Order Management → Order Status
This screen does not move orders
To change where a specific order sits in the workflow, use Transactions → Edit Order Status. This page only customises status labels shown to customers.
Order status list
What it does
Shows every system order status with your outlet’s custom label (if set) and an edit action.
Step-by-step
- Open Order Management → Order Status.
- Optionally enter text in Order Status to search by status name.
- Read the table — ID, Status Name, Description, Custom Label, Custom Label Description, and Actions.
- Tap the refresh button to reload the list.
- Use pagination at the bottom to change page or rows per page.
Filters
| Filter | What it does |
|---|---|
| Order Status | Search by status name (updates after you type) |
What the table shows
| Column | Meaning |
|---|---|
| ID | Status record ID |
| Status Name | Built-in system name (read-only) |
| Description | System description (read-only) |
| Custom Label | Your customer-facing label, or No custom label |
| Custom Label Description | Extra text for customers, or No description |
| Actions | Edit (pencil) |
Common mistakes / FAQs
- I see “No order statuses found”. Clear the search field or tap refresh.
- Edit is disabled. Ask your administrator for UPDATE permission on Order Status.
Edit a custom label
What it does
Sets or updates the customer-facing label and description for one system status at your outlet.
Step-by-step
- Tap Edit (pencil icon) on the row.
- In Edit Custom Label for "{Status Name}", enter Custom Label.
- Optionally enter Custom Label Description.
- Tap Update.
- When successful, you see Custom label updated successfully and the dialog closes.
Edit fields
| Field | Required? | What to enter |
|---|---|---|
| Custom Label | Yes | Short label customers see (for example “On the way”) |
| Custom Label Description | No | Longer explanation shown to customers |
Leave description blank if the label is enough
Custom Label Description is optional — use it when customers need more context.
Common mistakes / FAQs
- “Custom label is required”. Enter Custom Label before you tap Update.
- Update stays disabled. The label field is empty — fill it in first.
Permissions
| What you need | Why |
|---|---|
| Order Status module permission | See the Order Status menu and list |
| UPDATE on Order Status | Tap Edit on a row |
Related
- Order Management overview
- Transactions — change status on individual orders