Order Refunds
Use this page to review refund history — which order lines were refunded, how much, why, and who processed each refund. This is a read-only audit screen; refunds are issued from POS, not here.
Open the screen: Sidebar → Order Management → Order Refunds
Refunds happen in POS
To refund a customer, use the refund workflow on POS. Return here to verify amounts, reasons, and payment type after the fact.
Refunds list
What it does
Shows a filterable list of refunded order line items with amounts and outlet names.
Step-by-step
- Open Order Management → Order Refunds.
- Select Location — All Locations or one outlet.
- Optionally set From Date and To Date.
- Read the table — Order ID, Item Name, Refund Reason, Type, Refunded At, Refund Amount, Restaurant Name, and Actions.
- Tap Refresh to reload.
- Use pagination at the bottom to change page or rows per page.
Filters
| Filter | What it does |
|---|---|
| Location | All Locations or one outlet |
| From Date | Start of date range — tap Select date |
| To Date | End of date range — cannot be before From Date |
What the table shows
| Column | Meaning |
|---|---|
| Order ID | Full order reference |
| Item Name | Refunded product name |
| Refund Reason | Reason entered at refund time |
| Type | Cash, Card, or Other badge |
| Refunded At | Date and time (with timezone label) |
| Refund Amount | Amount refunded for this line |
| Restaurant Name | Outlet where the refund was recorded |
| Actions | View Details (eye) |
Widen your search
Set Location to All Locations or extend the date range if you expect more rows.
Common mistakes / FAQs
- I see “No refunded orders found.” Adjust filters or check that refunds were processed on POS.
- I cannot create a refund here. That is expected — use POS to issue refunds.
View refund details
What it does
Opens a read-only summary of one refunded line item.
Step-by-step
- Tap View Details (eye icon) on the row.
- In Refund details, review the sections below.
- Tap Close when finished.
What the dialog shows
| Section | Fields |
|---|---|
| Refund amount | Total refunded amount (highlighted) |
| Line item | Product, Quantity, Unit price, Line total, Note |
| Refund | Reason, Refunded by, Refunded at, Payment method |
| Location | Restaurant name |
| Customer | Name, Email, Phone |
| Payment info | Extra payment details when recorded |
Permissions
| What you need | Why |
|---|---|
| Order Refunds module permission | See the Order Refunds menu and list |
This page only requires READ access — there are no create or edit actions.
Related
- Order Management overview
- Transactions
- POS: Receipts & Refunds — how to issue a refund at checkout