Receipts & Refunds

The Receipts & Refunds screen shows all completed orders. Use it to search past orders, view full order details, reprint receipts, and process refunds.

Search and filter orders

Use the filters at the top of the screen to narrow the order list.

1. Tap Receipts & Refunds in the navigation.
2. Set any combination of the filters below.
3. Tap Search to apply.

Filter	What it does
From Date / To Date	Date range to search within
Status	Placed, Accepted, In Progress, Finished, Voided, Refunded, etc.
Payment Method	Cash, Card, Gift Card, etc.
Platform	POS, Kiosk, Online, Uber Eats, QR Dine-In
Created By	Staff member who created the order
Attendant	Staff member assigned to serve the order

You can also search by customer name, phone number, email, or order ID.

View order details

1. Tap Receipts & Refunds in the navigation.
2. Find the order using search or filters.
3. Tap the order row to open the full order detail view.

The detail view shows:

• Order header (order ID, date, time, platform, status)
• Line items with quantities, modifiers, and prices
• Applied discounts and coupons
• Payment method and amounts
• Customer details (if linked)
• Delivery or pickup details (if applicable)

Reprint a receipt

1. Tap Receipts & Refunds and open the order.
2. Tap Reprint Receipt.
3. Select Customer Copy or Merchant Copy.

TIP

Use Reprint Receipt when a customer loses their copy or a printer jams mid-print.

Refund an order

Full refund

1. Tap Receipts & Refunds and open the completed order.
2. Tap Refund.
3. Confirm the refund amount and payment method.
4. Enter a manager PIN if prompted.

Item-level refund

1. Open the completed order.
2. Tap Refund and select the individual items to refund.
3. Confirm the partial amount.
4. Enter a manager PIN if prompted.

Refunds are returned to the original payment method:

Original payment	Refund goes to
Cash	Cash from the drawer
Card	Back to the customer's card via the terminal
Gift card	Balance restored to the gift card

Manager only

Refunds require a manager PIN. If you do not have one, ask your manager to process the refund.

INFO

For orders that are still open and have not been paid, use Void an order instead of refund.