Payments

This page covers every way to collect payment - cash, card, gift card, loyalty points, split payment, and partial payment. It also covers coupons, discounts, surcharges, and receipts.

INFO

Each price adjustment has its own detailed guide in Ordering & Checkout: Discounts, Surcharges, Coupons & Promotions, Cash Discount, Delivery Orders & Charges, Loyalty & Gift Cards, and Receipt Printing.

Payment methods

Your manager enables payment methods in POS Settings. The ones available at your location appear on the payment screen.

Method	How it works
Cash	Physical currency. Opens the cash drawer automatically on completion.
Card (EFTPOS)	Sends the request to your connected EFTPOS terminal (Linkly, Tyro, SmartConnect, etc.).
Gift Card	Pre-loaded store credit. Can be used for full or partial payment.
Other	Miscellaneous methods such as bank transfer or vouchers - configured by your manager.

Process a payment

1. Tap Checkout or Pay Now from the cart.
2. The payment screen shows the order total and available payment methods.
3. Select a payment method.
4. Follow the steps for that method (below).
5. When payment is confirmed, the receipt prints.

Cash

1. Tap Cash.
2. Enter the amount the customer is handing you, or tap the total to accept the exact amount.
3. The POS calculates and displays the change due.
4. The cash drawer opens automatically.
5. Return the change and place the cash in the drawer.
6. Tap Confirm to complete the order.

TIP

If the cash drawer is not opening, your manager can toggle the cash drawer setting per payment method in Settings → Payment Methods.

INFO

If your venue offers a discount for paying with cash, the POS applies it automatically when you tap Cash. See Cash Discount.

Card (EFTPOS)

1. Tap Card.
2. The POS sends the payment request to the connected EFTPOS terminal.
3. Ask the customer to tap, insert, or swipe their card on the terminal.
4. Wait for the terminal to confirm approval.
5. The POS receives the approval and completes the order.

If a card surcharge is configured, it is added to the total automatically when card is selected. The surcharge is shown to the customer before they tap.

If the terminal is unresponsive or shows an error, see Troubleshooting.

Gift card

1. Tap Gift Card.
2. Enter the gift card code - type it manually or scan with a barcode scanner.
3. The POS checks the balance and applies it to the order.
4. If the gift card covers the full amount, the order completes.
5. If the gift card only partially covers the amount, a remaining balance is shown - select another payment method to cover the rest.

INFO

The customer's remaining gift card balance is printed on the receipt after redemption.

Split payment (pay by person)

Split payment divides one order across multiple people, with each person paying only for their own items. Ideal when a table wants to pay separately.

WARNING

The cart must have at least 2 items to enable split payment.

Open split payment

1. On the payment screen, tap Split Payment.
2. The split payment screen opens.

Select number of people

1. Tap 2, 3, 4, or 5 from the people selector at the top.
2. A card is created for each person.

Assign items to people

The screen has two panels:

Panel	What it shows
Left - People	One card per person - shows their items, total, outstanding balance, and paid status
Right - Items	All order items - tap to assign to the selected person

1. Tap a person card on the left to select them.
2. Tap items on the right to assign them. Assigned items show the person's name as a badge.
3. Tap an already-assigned item to unassign it.
4. Repeat for each person.

TIP

Items can be reassigned at any time - select a different person, then tap the item to move it to them.

Collect payment per person

1. Tap a person card.
2. Tap Proceed to Payment.
3. Enter the payment amount and select the payment method.
4. Tap Process Payment.
5. The person is marked as paid with a green checkmark.

TIP

Each person can pay with a different method - cash, card, or gift card. You can also collect multiple payments for one person before they are fully paid.

Complete split payment

Once every person with assigned items is fully paid:

1. Tap Complete Split Payment.
2. All payments are merged into the order.
3. The order completes and the receipt prints.

INFO

The Complete Split Payment button stays disabled until every item is assigned and every person with items is fully paid.

Action	When it's available
Proceed to Payment	The selected person has items and has not fully paid
Complete Split Payment	All items assigned, all people fully paid
Start Over	Anytime - resets all assignments and payments

Multiple payment methods on one bill

To pay a single bill across two or more methods without splitting by person:

1. Select the first payment method.
2. Enter a partial amount (less than the total).
3. Confirm the first payment.
4. The remaining balance appears - select the next method.
5. Repeat until the full balance is paid.

INFO

There is no limit on how many payment methods you can use on a single order.

Partial payment / pay later

If a customer cannot pay the full amount now:

• Accept a partial amount - the order is marked as unpaid with the outstanding balance shown.
• Return to the order later to collect the remaining payment.

Loyalty points

If the customer is enrolled in the loyalty program and is linked to the order, their points balance appears during checkout.

1. Tap Redeem Points.
2. The POS shows the available balance and its discount value.
3. Confirm the redemption.
4. Points are deducted and the discount is applied to the order total.

Coupons and discounts

Apply a coupon code

1. Tap Add Coupon in the cart or payment screen.
2. Enter the code.
3. The discount is applied and shown in the cart totals.

Some coupons apply automatically - no code entry needed.

Apply a manual discount

1. Tap Discount in the cart.
2. Enter the amount (flat dollar) or percentage.
3. Enter a manager PIN if the discount is above the configured limit.

Apply a manual surcharge

1. Tap Surcharge in the cart.
2. Enter the amount or percentage (e.g., for a public holiday fee or service charge).

Receipts

After payment:

• The POS prints automatically, asks you to confirm, or skips printing - depending on settings.
• Choose Customer Copy and/or Merchant Copy when prompted.
• Reprint any receipt at any time from Order History.

For card payments, a separate EFTPOS receipt prints directly from the terminal. That slip is independent of the POS receipt settings.

Quick reference

Scenario	Steps
Exact cash	Tap Cash → tap total → Confirm
Cash with change	Tap Cash → enter tendered amount → Confirm → give change
Card payment	Tap Card → customer taps terminal → await approval
Gift card full	Tap Gift Card → enter code → Confirm
Gift card + cash	Tap Gift Card → enter code → remaining shows → Tap Cash → Confirm
Two methods one bill	Tap first method → enter partial → confirm → tap second method → confirm
Split by person	Tap Split Payment → select people count → assign items → pay per person → Complete
Coupon	Tap Add Coupon → enter code → discount applied → proceed to payment
Redeem loyalty	Tap Redeem Points → confirm amount → proceed to payment