Delivery Orders & Charges
A delivery order needs a delivery address. The POS uses the address to work out the delivery charge automatically from your venue's delivery zones, and adds it to the order total.
INFO
🔒 Manager only - delivery must be enabled as an order type for your venue, and delivery zones with their charges are set up in the Admin portal under Locations → Delivery Zones.
Start a delivery order
- Tap Delivery in the order type selector at the top of the cart.
- Add the customer's items to the cart.
- Tap Search Customer and select the customer, or add a new one. For saved customers, their address fills in automatically.
- Tap Save / Print to save the order, or Pay to take payment now. Both screens show the Address field.
Enter the delivery address
- Start typing the address in the Address field.
- Select the correct match from the suggestions list.
- The POS looks up the delivery zone and shows the Delivery Charge under the address.
WARNING
Pick the address from the suggestions list - do not just type it and move on. The POS needs the selected address to find the delivery zone. If you see "This is not a valid address", the suggestion was missing details (like a postcode) - try a more complete address or use manual entry.
Enter the address and charge manually
Use manual entry when the address cannot be found, or when your manager tells you to charge a specific amount.
- Tap Manual next to the Address field.
- Enter the address.
- Enter the Delivery Charge amount.
- Tap save to close the dialog.
TIP
Manual entry is also the fix when the automatic lookup fails - for example for a brand-new street or an address just outside your zones.
How the charge is calculated
- The POS sends the address location, suburb, postcode, and the order amount to find the matching delivery zone.
- Each zone has its own charge, set in the Admin portal. Zones can also charge less (or nothing) for larger orders, depending on how they are configured.
- The charge appears in the cart summary as Delivery Charge: +$X and is added to the order total after tax.
Common problems
| Message / problem | What it means and what to do |
|---|---|
| Failed to fetch delivery charges for this address | The address is outside every delivery zone, or the lookup failed. Check the address, or enter the charge manually after confirming with your manager. |
| This is not a valid address | The suggestion lacked a street number, suburb, or postcode. Choose a fuller match or tap Manual. |
| Charge looks wrong | The order amount affects some zones' charges. Re-check after the cart is final, or ask your manager to review the zone setup. |
FAQs
Does the delivery charge change if I add more items?
It can. Some delivery zones reduce or waive the charge once the order passes a spend threshold - for example, free delivery over $50. The charge is calculated against the order amount when the address is looked up, so finalise the cart before quoting the customer a delivery fee.
Is the delivery charge discounted by coupons or discounts?
No. Discounts and coupons apply to the food subtotal only. The delivery charge is added afterwards, in full, on top of the discounted total.
Can I take payment before the rider leaves?
Yes, you have two options:
- Pay now - take the payment from the payment screen as usual.
- Pay on delivery - save the order and select an Expected Payment Method (for example, cash on delivery) so the rider knows what to collect. See Save an Order.