Receipt Customisation

All receipt settings live under POS Settings → Printers. The Printers screen has six tabs - each tab controls a different receipt type.

Tab	What you configure
Receipt Settings	Customer receipt and kitchen receipt layout
Label Printer	Item label stickers
Customer Info	Customer detail slip for delivery orders
Bill Printer	Main bill printer connection
KOT Printers	Kitchen order ticket printers
Manage Printers	Add, edit, and remove all printers

This page covers the receipt layout tabs. For adding printers and hardware, see Printers & Cash Drawer.

Customer Receipt

The customer receipt is printed when an order is paid. You can control which fields appear, their order, and their font size.

How to open the customer receipt editor

1. Tap Settings in the navigation menu.
2. Tap Printers.
3. Tap the Receipt Settings tab.
4. Tap the Customer Receipt card ("For customer orders").

The receipt editor opens. It has two panels:

Panel	What it does
Left - Live preview	Shows exactly how the receipt will look as you make changes
Right - Settings	Controls for header, body, and footer

When you are done, tap Save & exit. To go back to the factory defaults, tap Reset to default.

Manager only

Only managers and admins can access Printers settings and save receipt changes.

Header fields

The header prints at the top of the receipt - your business details and order summary.

Each row can be:

• Shown or hidden - tap the toggle on that row
• Reordered - drag the row up or down
• Resized - select a font size from the dropdown on that row

Field	What it prints
Title	A heading label at the very top
Business Name	Your restaurant's name
Company Tax ID	Your ABN or equivalent tax number
Address	The outlet address
Phone Number	The outlet phone number
Order Type	Dine-In, Takeaway, or Delivery
Pre Order	Shown if the order is a pre-order
Pickup / Delivery Time	The scheduled pickup or delivery time
Payment Status	Paid, Pending, etc.
Order ID & Customer Name	Order reference number and customer name on one line
Buzz Number & Table	The buzz/pickup number and assigned table on one line

Body settings

The body controls how the item list in the middle of the receipt is displayed.

Setting	What it does
Line Item Font Size	Text size for each item name and quantity
Modifier Font Size	Text size for modifier lines under each item
Show Price	Toggle item prices and line totals on or off
Show Modifier & Attribute Prices	Toggle the price of each selected modifier
Show GST	Toggle GST amount per item
Black background on Order ID & Customer Name	Adds a dark highlight bar behind that header row

Available font sizes for all fields: 12px · 14px · 16px · 18px · 20px · 22.5px · 25px

Footer fields

The footer prints below the item list - totals, payment summary, and order details.

Each row supports the same toggle, drag-to-reorder, and font size controls as the header.

Field	What it prints
Subtotal	Order subtotal before charges
Charges and Discount	Applied surcharges and discounts
GST	Total GST on the order
Total	Final order total
Payments	Payment method(s) and amounts
Line Items	A summary list of items
TRN	Transaction reference number
Table Name	The assigned table
Attendant Name	The staff member who served the order
Order Date	Date the order was placed
Pickup Time	Scheduled pickup time
Waiting Time	Estimated wait time
Delivery Time	Scheduled delivery time
Delivery Address	Customer delivery address
Note	Order-level note
Printer Name	Name of the printer used
Buzz Number	Order buzz / pickup number
Payment Status	Paid, Pending, etc.
Terminal Name	POS terminal name
Customer Phone Number	Customer's phone number
Expected Payment Method	Payment method requested for the order
Cash Given / Change	Cash tendered and change returned

Thank You message

At the bottom of the settings panel, enter your message in the Thank You Message field. It prints at the very end of every customer receipt.

Default: Thank You for Your Order!

Kitchen Receipt

The kitchen receipt (KOT - Kitchen Order Ticket) goes to the kitchen printer when an order is placed or updated. It uses the same editor as the customer receipt.

How to open the kitchen receipt editor

1. Tap Settings in the navigation menu.
2. Tap Printers.
3. Tap the Receipt Settings tab.
4. Tap the Kitchen Receipt card ("For kitchen display").

The same receipt editor opens. All header and footer fields are identical - only the defaults differ.

How kitchen receipt defaults differ from customer receipt

Setting	Customer Receipt	Kitchen Receipt
Kitchen Tags	Hidden	Visible
Line Item Font Size	14px	16px
Modifier Font Size	12px	14px
Show Price	On	Off
Show Modifier Prices	On	Off
Payments (footer)	Visible	Hidden
Charges and Discount (footer)	Visible	Hidden
Printer Name (footer)	Hidden	Visible

TIP

Set a larger font size on the kitchen receipt - kitchen staff often read tickets at a distance or in low light.

Booking Receipt

The booking receipt is printed for table reservations. Its field visibility settings are also inside the Receipt Settings tab.

How to configure the booking receipt

1. Tap Settings in the navigation menu.
2. Tap Printers.
3. Tap the Receipt Settings tab.
4. Scroll down to the Booking Receipt Fields section.
5. Toggle each field on or off.
6. Scroll further down to Paper Settings and enter the Paper Width (mm) to match your printer's paper roll.
7. Tap Save.

Field	What it prints
Restaurant Name	Your restaurant name
Address	Outlet address
Phone Number	Outlet phone
Booking ID	The reservation confirmation code
Time	Booking date and time
Duration	How long the booking is for
Number of Guests	Guest count
Tables	Assigned table(s)
Guest's Phone	Guest contact number
Guest's Email	Guest email address
Notes / Special Requests	Any notes on the booking
Status	Booking status (Confirmed, etc.)

TIP

Set Paper Width to match your roll: 58mm for narrow rolls, 80mm for standard rolls.

Label Printer

Labels print one sticker per item. Use them in venues that package individual items - takeaway containers, bakery bags, and similar.

How to set up label printing

1. Tap Settings in the navigation menu.
2. Tap Printers.
3. Tap the Label Printer tab.
4. Toggle Enable on.
5. Select your printer from the Label Printer dropdown.
6. Enter the Label Width (px) to match your label stock.
7. Select Item Name Font Size and Modifier Font Size.
8. Toggle Show order number and Show item notes as needed.
9. Tap Save.

Setting	What it does
Label Printer	Which printer to send labels to
Label Width (px)	Width of your label stock in pixels
Item Name Font Size	Text size for the item name
Modifier Font Size	Text size for modifier lines
Show order number	Print the order number on each label
Show item notes	Print kitchen notes on each label

INFO

Label width in pixels: 58mm stock ≈ 270px · 80mm stock ≈ 384px

Customer Info Receipt

The customer info receipt is a small slip printed alongside the order receipt. It always contains: outlet name, customer name, phone number, email, and daily order ID. It is mainly useful for delivery orders.

How to enable the customer info receipt

1. Tap Settings in the navigation menu.
2. Tap Printers.
3. Tap the Customer Info tab.
4. Toggle Enable on.
5. Select a Font Size.
6. Tap Save.

There are no individual field toggles - the slip always prints the same fixed set of details.

Reprinting a receipt

You can reprint any receipt at any time. Auto-print settings do not affect reprinting.

1. Tap Orders in the navigation menu.
2. Find and open the order.
3. Tap Reprint Receipt.

INFO

For card payments, a separate EFTPOS receipt is printed directly by the payment terminal. That slip is independent of all the settings on this page.

Next steps

• Printers & Cash Drawer - Add and test printers
• POS Settings - Auto-print behaviour, payment methods
• Shift Management - Taking orders and processing payments