Cash Discount

The cash discount gives customers a small percentage off when they pay the full bill with cash. The POS handles it automatically - you never calculate it yourself.

INFO

🔒 Manager only - the cash discount percentage is set per venue in the Admin portal. If your venue has no cash discount, none of the prompts on this page appear.

How you see it on the POS

When a cash discount is set up, the POS shows the cash price everywhere you need it:

• Cart summary - a green Cash Payable (X% off) line shows the discounted total under the normal total.
• Payment screen - a blue banner reads "X% Cash Discount available - pay $Y with cash to get discount", and the Cash button shows the discounted amount.

Take a cash payment with the discount

1. Tap Pay from the cart to open the payment screen.
2. Tap the Cash payment button. The POS fills in the discounted total for you.
3. The banner turns green: "X% Cash Discount Applied".
4. Take the cash from the customer and enter the amount given, if it differs.
5. Tap Pay to complete the order.

The discount is applied to the order automatically and shows on the receipt.

Rules the POS follows

• The discount applies only when the whole order is paid with cash. If you enter any card amount or another payment method, the cash discount is removed instantly and the full price is due.
• The cash entered must cover the full discounted total. Part-payments do not get the discount.
• The discount is calculated on the subtotal after any manual discount and coupon discount. Surcharges, tax, and delivery charges are then added on top as normal.
• Tax is recalculated on the discounted amount, so the customer is never taxed on money they did not pay.

WARNING

If the customer changes their mind and pays by card after you entered cash, clear the cash amount first. The POS removes the discount automatically, and the total goes back to the full price - tell the customer the new amount before they tap their card.

FAQs

Why doesn't the cash price show?

Two common reasons:

1. The cart is empty - add at least one item and the Cash Payable line appears.
2. Your venue has no cash discount percentage set. The setting lives in the Admin portal, so ask your manager whether a cash discount is configured for your venue.

Can I give the cash discount on a split payment?

Only if every part of the order is paid in cash. The discount needs the full discounted total covered by cash - the moment any card or other payment method is part of the order, the POS removes the discount and the full price is due.

The customer pays half cash, half card. Do they get half the discount?

No. There is no partial cash discount. The discount applies only when 100% of the bill is paid with cash. A mixed payment is charged at the normal full price.