Location

Use this page to add and manage outlets — names, addresses, service types, contact details, working hours, and location settings (online ordering, POS, table booking, website, holidays, and charges).

Open the screen: Sidebar → Locations Management → Location

Outlets before items

Create locations here before Location Items, deals, or accurate reports. Most admin screens filter by outlet.

---

Location list

What it does

Shows every outlet you can manage with filters, pagination, and row actions for view, edit, working hours, and settings.

Step-by-step

1. Open Locations Management → Location.
2. Wait if the table shows Loading locations….
3. Use filters to narrow the list (see table below). The list updates when you change a filter.
4. Read the table — ID, Name, Location type, Owner, Receiver email, Service type, Phone, Status, Actions.
5. Tap the refresh button (circular arrow) to reload manually.
6. Use pagination at the bottom to change page or rows per page.

Caption: Location list with search, filters, and row actions

Filters

Filter	What it does
Location name	Search by name — placeholder Search by name…; X clears
Location type	All types or one type — Brand rows themselves don't appear as a filter option, only in the table's Location type column
Status	All status, Active, or Inactive

What the table shows

Column	Meaning
ID	Internal number for support
Name	Outlet or brand name
Location type	Badge with icon (store vs brand, etc.)
Owner	Linked owner name, or —
Receiver email	Email for order notifications (mail icon)
Service type	Badges: Dine in, Takeaway, Delivery (only types enabled for that outlet)
Phone	Main phone with icon, or —
Status	Active (green), Inactive (red), or Permanently Closed (dark, with a power-off icon)
Actions	View, Edit, Working hours, Settings, Close Location Permanently (see below)

Row actions

Icon	Tooltip	What it does
Eye	View	Opens View Location — same form as add/edit, read-only
Pencil	Edit	Opens Edit Location (needs UPDATE permission)
Clock	Working hours	Opens Edit opening hours for that outlet
Gear	Settings	Opens Location settings multi-step wizard
Power off (red)	Close Location Permanently	Permanently closes an outlet (not shown for Brand rows) — see Permanently close a location below

Permanently closed outlets are locked

Once an outlet is Permanently Closed, Edit, Working hours, and Settings are all disabled — only View still works. There is no way to reopen it from this screen.

Find inactive outlets

Set Status to All status or Inactive to see deactivated locations.

Common mistakes / FAQs

• I see “No locations found.” No row matches your filters. Clear Location name or set Status to All status.
• I do not see Add location (+). Ask your administrator for CREATE on Location, or check whether your plan outlet limit is reached (limit banner on screen).

---

Add a location

What it does

Creates a new outlet with address, service types, timezone, order email, image, and active status.

Step-by-step

1. Tap Add location (+) on the list toolbar.
2. In Add Location, complete Basic Information and Address Information.
3. Tick at least one Service Types checkbox — Dine in, Takeaway, and/or Delivery.
4. Select Timezone and set Online Ordering if needed.
5. Upload Location Image (required on create).
6. Set Location Status to Active or Inactive.
7. Tap Create Location (or the primary save button shown).
8. When successful, you see a success message and the dialog closes; the new row appears in the list.

Basic Information fields

Field	Required?	What to enter
Location Name	Yes	Unique outlet name — placeholder e.g., Downtown Store, Main Branch
Service Types	Yes	At least one of Dine in, Takeaway, Delivery
Timezone	Yes	Used for order times and scheduling — Select timezone
Online Ordering	No	Switch — Enabled / Disabled for online orders at this outlet

Location type

New outlets are created as outlet type in the system. A separate Location type picker is not shown on the add/edit form in the current UI.

Address Information fields

Field	Required?	What to enter
Map / Google Places	No	Search or pick on map to auto-fill address (hidden in view-only mode)
Unit / Suite Number	Marked *	e.g. Unit 5, Shop 12
Street Address	Marked *	e.g. 123 Main Street
City	Marked *	e.g. Los Angeles
Postal / Zip Code	Marked *	e.g. 90038
State / Province	Marked *	Depends on Country — Select state/province
Country	Yes	Select country — changing country refreshes province list
Latitude / Longitude	No	e.g. -37.8136 / 144.9631 — may fill from map

Address fields aren't strictly enforced

The address sub-fields above show an asterisk, but the form doesn't currently block saving if you leave one blank. Fill them in anyway — accurate addresses matter for delivery zones, receipts, and maps.

Contact and media fields

Field	Required?	What to enter
Primary Phone	Yes	Digits only, 9–10 long — placeholder e.g., 9876543210
Secondary Phone	No	Optional second number, same digits-only rule — placeholder e.g., 9123456780
Order Notification Email	Yes	All order notifications go here — e.g. orders@yourstore.com
Location Image	Marked * (add)	Upload Image / Change Image — recommended 800×800px, max 5MB, JPG or PNG. Not actually enforced — you can save without one, though it's best practice to add one
Location Status	No	Switch — Active or Inactive (defaults to active)

Validation messages (toast)

Message	Fix
Name is required	Enter Location Name
At least one service type is required	Tick a Service Types checkbox
Email for receiving orders is required	Enter Order Notification Email
Timezone is required	Select Timezone
Invalid file type / File too large	Use JPG/PNG under 5MB for Location Image

Common mistakes / FAQs

• Create button does nothing. Scroll the dialog — required address or image fields may be missing.
• Province list is empty. Select Country first, then open State / Province again.

---

Edit a location

What it does

Updates an existing outlet’s master data (address, phones, service types, image, status). Behaviour toggles (delivery fees, POS lock, etc.) live in Location settings (gear), not here.

Step-by-step

1. In the table, tap Edit (pencil) on the row.
2. Wait if the dialog is loading existing data.
3. Change the fields you need (same layout as Add Location).
4. Tap Update Location (primary button).
5. On success, the dialog closes and the list refreshes.

View vs edit

View (eye) opens View Location — {name} with the same fields read-only. Close with Close — nothing is saved.

Common mistakes / FAQs

• I changed online fees but POS is unchanged. Open Settings (gear) — fees and POS behaviour are in the Location settings wizard, not the main edit dialog.
• Image delete only on edit. Trash on the image preview removes the current image when editing an existing location that already had one.

---

Working hours

What it does

Sets opening and closing times per service type (dine-in, takeaway, delivery). Only tabs for service types enabled on the outlet are shown.

Step-by-step

1. On the location row, tap Working hours (clock).
2. Dialog title: Edit Opening Hours — subtitle shows Set weekly hours for {outlet name}.
3. Open each tab — Dine in, Takeaway, Delivery — as shown.
4. For each day of the week:
   • Turn the day on or off with the switch.
   • When on, set Opens and Closes (time picker).
   • Tap Add period to add another range (split shift); tap Remove on a range to delete it.
5. Optional: tap Copy to other order type(s) to copy the current tab's slots to other service types (confirm destinations, then tap Apply copy in the copy dialog).
6. Tap Save Hours to save (Saving… while working), or Reset Tab to clear all times on the tab you're viewing.

Copy opening hours dialog

1. From a service-type tab, tap Copy to other order type(s).
2. Under Copy into, tick Takeaway and/or Delivery (whichever tabs exist).
3. Confirm — slots copy from the tab you were on.

Enabled days need valid times

Save Hours stays disabled until every enabled day has complete Opens and Closes times for every range.

Reset Tab clears times, it doesn't undo

Reset Tab blanks every time on the tab you're currently viewing so you can re-enter them — it does not restore your last-saved hours. Use it only if you actually want to start that tab over.

Common mistakes / FAQs

• I do not see a Takeaway or Delivery tab. Enable that service type on the main Edit Location form first.
• "Time slot already exists…" after copy. Use Reset Tab and Save Hours again, or edit conflicting slots manually.

---

Location settings

What it does

Opens the Location Settings wizard (subtitle: Configure operational settings for {outlet name}): online order rules, POS defaults, table booking, website banner, third-party links, holidays, and charge rules. This is separate from the add/edit address dialog.

Step-by-step

1. Tap Settings (gear) on a location row.
2. Use the step strip — General → Online Orders → POS → Reservations → Website → Holidays (last step only when the outlet is already saved in the system).
3. Tap any step name in the strip to jump, or use Back / Next at the bottom.
4. Fill General required fields before leaving that step.
5. Tap Save Changes from any step to save (Saving… while working).

Holidays step visibility

The Holidays step (which holds both Holidays and Charge Rules) appears only when the app has a saved restaurant id for that outlet. Brand-new locations may not show it until the outlet exists as a full record — save the location, then open Settings again.

---

General settings

What it does

Site reference, settings address, tax ID, phone, and master channel switches.

Required fields

Field	Notes
Location Reference*	Short label; placeholder suggests using the location name
Street Address*	First line shown in settings
Suburb / City & State*	Second line
ABN / Tax ID*	Digits — placeholder XX XXX XXX XXX, formatted 2-3-3-3
Contact Phone*	International-style — placeholder +61 987 654 321

Switches

Switch	Meaning
Gift Cards	Gift cards on/off at this outlet
Cloud Printing	Cloud print integration on/off
Pay at Store	Pay-at-store option on/off
Online Ordering	Master online ordering on/off
Delivery Orders	Delivery channel master switch
Takeaway Orders	Takeaway channel master switch
Auto-Refund Declined Orders	Automatically refunds the customer when an online order is declined
Post-Order Follow-Up Email	Sends a follow-up email after order completion — reveals a Review URL field (e.g. your Google review link) when on

Invoice Payment Details

Bank details printed on tax invoices for bank-transfer payments — all optional.

Field	Notes
Account Name	Name on the bank account
Bank Name	Your bank's name
BSB	Placeholder 6-digit BSB
Account Number	Bank account number
PayID	Placeholder Email or mobile PayID
Payment Terms (days)	Placeholder 7
Invoice Note	Free text, e.g. Please use the invoice number in the transaction description.

Common mistakes / FAQs

• Please fill all required fields in General before proceeding (tapping Next) or ...before submitting (tapping Save Changes) — the wizard returns to General if any required field above is empty.

---

Online Orders settings

What it does

Delivery charge, minimums, pickup/delivery slot timing, discounts, and service charge for online channels.

Field	Notes
Delivery Fee	Amount added for delivery orders
Minimum Order for Discount*	Minimum basket before online discount applies
Pickup Lead Time (min)	Lead time before pickup can start
Pickup Slot Interval (min)*	Length of each pickup slot in minutes
Delivery Lead Time (min)	Lead time before delivery can start
Delivery Slot Interval (min)*	Length of each delivery slot in minutes
Online Order Discount*	Fixed or Percentage plus amount
Service Charge	Fixed or Percentage plus amount

Tips & Gratuity

Optional tipping for online and POS channels. Tips are tracked separately and never counted as sales.

Field	Notes
Online Tipping	Switch — show tip options at website checkout
POS Tipping	Switch — allow staff to add tips on the POS payment screen
Tip Presets (%)	Comma-separated percentages shown as quick-select buttons, e.g. 10, 15, 20 (default)
Custom Tip Amount	Switch — let customers enter their own tip instead of presets only. Disabled (forced on) until you enter at least one Tip Preset

Tip presets must be valid

Every preset percentage must be greater than 0. If not, you'll see Tip Presets must be greater than 0. when you try to save or move to the next step.

Needs Online Ordering

The whole Online Orders step, including Tips & Gratuity, is only usable when your plan includes online ordering. Otherwise it shows dimmed with an upgrade prompt.

---

POS Settings

What it does

POS search radius, cashup time, slot gaps, default order type, and auto-lock behaviour.

Field	Helper text (summary)
Address Search Radius (km)	Radius for address search on POS
Daily Cash-Up Start	Daily time when cash-up should begin (half-hour list)
Pickup Slot Gap (minutes)	Interval between pickup slots
Minimum Advance Order Time (minutes)	Minimum time before pickup/delivery time
Default Order Type	Dine In, Takeaway, or Delivery for new POS orders
POS Auto-Lock Timer	Off, After Every Order, or 1 / 5 / 10 / 15 minutes inactivity

---

Table Reservation settings

What it does

Enables table booking and sets party size and slot rules. Requires table reservation entitlement when the section is gated on your plan.

Field	Notes
Enable Table Reservations	Master switch — fields below hide when off
Maximum Party Size	Largest party size — minimum 1
Booking Slot Duration (min)	Bookable slot length — minimum 15
Advance Booking Window (min)	How long a table is held — minimum 30

---

Website settings

What it does

Customer-facing website banner and third-party order button redirects.

Field	Notes
Banner Message	Up to 500 characters — counter shows n/500 characters
Uber Eats	Switch + Order Redirect URL when on
DoorDash	Switch + Order Redirect URL when on
Kravein	Switch + Order Redirect URL when on
Custom Delivery Partner	One extra slot — always visible; enter a Partner Name and turn on the switch to reveal Order Redirect URL

Info on screen: third-party order buttons on your website; enable each and set redirect URLs.

---

Holidays & Charges

Open: Location → Settings (gear) → step Holidays (saved outlets only) — this one step contains both Holidays and Charge Rules.

Holidays list is on top; Charge Rules below. Add, edit, or delete here saves immediately — you do not need UPDATE for these alone.

---

Holidays — list

Column	Meaning
Holiday Name	Name (e.g. Christmas Day)
Date	Closure date
Type	Recurring or One-time
Status	Active, Inactive, Upcoming, or Passed
Actions	Edit, Delete

Filter: All Holidays, Active (today only), Inactive, Upcoming, Passed.

Add a holiday

1. Tap Add Holiday.
2. Fill the form → tap Add Holiday.

Field	Required?	Notes
Holiday Name	Yes	e.g. New Year Day
Holiday Date	Yes	Cannot be before today — applies when adding and editing
Recurring	No	No = one-time, Yes = every year

New holidays default to Active. Status (Active/Inactive) appears only in Edit.

Edit — change fields + Status → Update Holiday
Delete — trash icon → confirm

---

Charge Rules — discount & surcharge

What it does

Add or update automatic discount and surcharge rules for this outlet. When an order matches the rule (day, time, date range, and other limits), the amount is applied on POS, the website, or both — no need to enter it manually on each order.

Add a rule

1. Tap Add Rule.
2. Set Charge Type to DISCOUNT (amount off the order) or SURCHARGE (amount added).
3. Choose Apply For — Only POS, Only Website, or Both.
4. Set Type (Fixed Amount or Percentage) and Value.
5. Optionally set days, time slots, min/max order amount, holiday behaviour, and Valid From / Valid Until.
6. Tap Create Rule — saves immediately (no UPDATE on the wizard).

Update a rule

1. Tap Edit on the rule row.
2. Change any field — for example update Value, switch Charge Type, change Apply For, or set Status to Inactive to stop the rule.
3. Tap Update Rule.

List columns

Column	Meaning
Name	Rule name + description
Type	DISCOUNT or SURCHARGE
Apply For	POS, Website, or Both
Amount	Fixed $ or %
Day	Selected weekdays; blank = all days
Time Slots	e.g. 09:00 - 17:00
Status	Active / Inactive
Priority	Higher number wins if rules overlap
Actions	Edit, Delete

Form fields

Field	Required?	Notes
Rule Name	Yes	Short label
Charge Type	Yes	DISCOUNT or SURCHARGE
Apply For	Yes	Only POS, Only Website, or Both
Type	Yes	Fixed Amount or Percentage
Value	Yes	Dollar amount or % (e.g. 10 = $10 or 10% by type)
Days of Week	No	Tick specific days; leave all unticked for every day
Priority	Yes	Default 1 — higher wins when multiple rules match
Min / Max Order Amount	No	Optional basket limits
Holiday Behavior	No	Always Apply, Exclude Holidays, or Holidays Only
Status	No	Active / Inactive
Description	No	Optional note in list
Valid From / Valid Until	Yes	Date range the rule can run
Time Slots	Pre-filled with one slot	Start–end time(s); Add Time Slot for more — at least one always remains

Delete — trash icon → confirm

TIP

For holiday surcharges, add dates under Holidays first, then set Holiday Behavior to Holidays Only on the surcharge rule.

---

Deactivate a location

What it does

Stops the outlet from being used for new operations without deleting history. This is reversible — flip Location Status back to Active any time.

Step-by-step

1. Tap Edit on the location row (or open View and switch to edit if your role allows).
2. Toggle Location Status to Inactive.
3. Save the location.

Prefer inactive over delete

There is no casual delete on the list — deactivate outlets you no longer operate instead of reusing another outlet's record.

Common mistakes / FAQs

I reactivated a location and got "Plan limit reached" — what now?

Reactivating counts against your plan's location limit like adding a new one. Open Subscription to upgrade, or free up a location first.

---

Permanently close a location

What it does

Permanently closes an outlet — a stronger, irreversible action separate from the Active / Inactive toggle. Closing frees up its slot against your plan's location limit, so you can add a new location in its place.

Step-by-step

1. On the outlet's row, tap Close Location Permanently (red power-off icon) — only shown for outlet-type locations, not Brand rows.
2. Confirm Close Location Permanently: Are you sure you want to permanently close "{name}"? This cannot be undone. Once closed, it will no longer count against your location limit, and you'll be able to add a new location in its place if your plan allows.
3. Tap Close Permanently (Closing... while working), or Cancel to back out.
4. On success: Location closed — the row shows Permanently Closed and greys out.

This cannot be undone

Unlike Inactive, a permanently closed location cannot be reopened. Use Deactivate instead if you might use the outlet again later.

Once closed, Edit, Working hours, and Settings are disabled for that row — only View remains available.

---

Permissions

What you need	Why
LOCATION module permission	See Location in the menu and open the list
CREATE on Location	Tap Add location (+); may also require available outlet limit on your subscription
UPDATE on Location	Edit, Working hours, Settings, Close Location Permanently
READ	View (eye) and list access

If an action icon is missing or disabled, your role or plan limit blocks it.

---

Related

• Locations Management overview
• Location Items
• Delivery Zones
• Half n Half
• Deals