Order Management
Recommended setup order
- Overview - you are here.
- Transactions - search and review live or past orders.
- Order Refunds - view refund history and details.
- Order Status - customise customer-facing status labels per outlet.
Transactions
Menu path: Transactions
Search and review order history — amounts, payment methods, platforms, locations, and line items. Open an order for full details, change status when permitted, or send a receipt by email or SMS.
Full guide: Transactions.
Order Refunds
Menu path: Order Refunds
Browse refund history — which items were refunded, amounts, reasons, and who processed them. This screen is read-only; refunds are issued from POS.
Full guide: Order Refunds.
Order Status
Menu path: Order Status
Set custom labels and descriptions for system order statuses (for example how “Preparing” appears to customers). This does not move individual orders — use Transactions for that.
Full guide: Order Status.
Tips
- Align date range and location filters on Transactions before concluding an order is missing.
- If a status change fails, read the toast — common causes are invalid status transitions or missing UPDATE permission.
- Issue refunds from POS; use Order Refunds to audit what was already refunded.