Appearance

Forgot password ​

Use this page when you cannot sign in and need a reset link by email, or when you have opened that link and need to set a new password.

What it does

Sends a password-reset email when you enter your username or email and Client ID.

Step-by-step

  1. On Admin Login, tap Forgot Password? below the Login button.
  2. Enter Username or Email — the same username you normally sign in with, or the email on your account.
  3. Enter your Client ID — numbers only.
  4. Tap Send Reset Link. The button shows Sending… while the app works. It stays disabled until both fields have text.
  5. When accepted, you see Check Your Email with a green check mark.
  6. Open your inbox and tap the reset link within 15 minutes.

Forgot password screen with username or email and Client ID fields

Forgot your username?

Tap Contact support@achyutlabs.com on the Forgot Password screen, or email support@achyutlabs.com with your business name and Client ID.

Common mistakes / FAQs

I see red text above the Send Reset Link button

The message usually means your username, email, or Client ID does not match an account. Check all three and try again, or contact support.

I tapped Send Reset Link but received no email

Wait a few minutes and check your spam or junk folder. If nothing arrives after five minutes, contact support@achyutlabs.com.

What it does

The link in the email opens the Reset Password page in your browser. It includes a security token — you do not type it yourself.

Step-by-step

  1. Tap the reset link in your email, ideally on the same device you use for the admin.
  2. If you see Verifying your link… with a spinner, wait a moment while the app checks the token.
  3. If the link is valid, continue to Set a new password below.
  4. If the link is expired or already used, continue to Link expired or invalid below.

Reset links expire in 15 minutes

Request a new link from Forgot Password if you wait too long or if you already used the link once.

What it does

Shown when the reset link is missing, already used, or older than 15 minutes.

Step-by-step

  1. Read Link Expired or Invalid — This password reset link has expired or is invalid. Reset links are only valid for 15 minutes.
  2. Tap Request New Link to return to Forgot Password and send a fresh email.
  3. Or tap Back to Login to sign in with your current password if you remember it.

Set a new password ​

What it does

When your reset link is valid, enter a new password twice and save it. The app then redirects you to Admin Login.

Step-by-step

  1. Enter your new password in New Password — at least 6 characters. Tap the eye icon to show or hide.
  2. Enter the same password again in Confirm Password.
  3. Tap Reset Password. The button shows Resetting… while saving.
  4. When you see Password Reset Successful!, wait a few seconds — the app takes you to Admin Login automatically.
  5. Sign in with your Client ID, username, and new password.

Password rules

Minimum 6 characters. Both fields must match exactly.

Common mistakes / FAQs

I see "Password must be at least 6 characters"

Enter a longer password in New Password.

I see "Passwords do not match"

Type the same password in both New Password and Confirm Password.

I see "Link expired. Please request a new one"

Go back to Request a reset link and send a new email.

Pratham POS User Guide

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