Order refunds — process, view
Menu: Order Management → Order refunds
Record, process, and review refunds — money returned to customers for orders that were paid but later cancelled, voided, or adjusted. Use this screen to issue a full or partial refund, track refund history, and verify refund amounts and reasons.
How to process an order refund
- Find the order or refund row (search or filters if shown).
- Open create refund or edit when available.
- Enter amount, reason, and any payment method fields required on the form.
- Submit and read the confirmation or error message.
Permissions
Refunds are sensitive: only roles with refund rights should see or submit them.