Help & support
Menu: Bottom of the sidebar → Help & support (always visible after login)
Route: Opens the in-app help page (header title follows the menu name).
Use this page to contact PrathamPOS / Achyut Labs support, check your subscription summary, find social media links, and see support hours. Every signed-in user can open it — no special permission required.
Top banner
- Title: Help & Support
- Short description: contact for product help, billing, and onboarding; subscription summary below.
- Badge: PrathamPOS Admin
- Note: typical email response within 24 hours
Subscription (main card, left column)
Shows your tenant-level plan from account settings.
| What you may see | Meaning |
|---|---|
| Plan | Plan name (for example “Standard Plan”). |
| Duration | How many months the plan runs, when provided. |
| Billing period | Start and end dates of the current period. |
| Subscription ID | Reference number for billing support. |
| Status badge | Active or Inactive (or other label from the system). |
| Max terminals / Max locations | Limits included in your plan, when shown. |
| Plan description | Text describing the plan. |
| Included features | Up to 8 features listed; if there are more, text says Showing 8 of N features. |
Loading and errors
- Loading subscription details… — please wait.
- Could not load subscription details — refresh the page or try again later.
- No subscription information was found — nothing returned for your tenant.
- Unable to load subscription details because your session does not include a tenant restaurant context — your login may not be tied to a restaurant; contact support with your Client ID and business name.
Social media (left column)
Section: Social media — official channels; each icon opens in a new browser tab.
- YouTube
- X (Twitter)
- TikTok
Contact (right column)
Section: Contact — Tap a row to start a conversation
| Row | Action |
|---|---|
| Opens your email app to support@achyutlabs.com | |
| Opens chat to +61 457 454 857 | |
| Phone | Starts a call to 1300 941 886 |
Quick actions (right column)
Large buttons for the same contact options:
| Button | What it does |
|---|---|
| Send email | Same as email row above |
| Chat on WhatsApp | Opens WhatsApp |
| Call now | Starts phone call |
| Privacy policy | Opens https://www.prathampos.com/privacy-policy/ in a new tab |
Support hours (full-width card at bottom)
Support hours — Australian Eastern Standard Time (AEST), badge Mon–Fri
| Channel | Hours / expectation |
|---|---|
| Phone & live help | 9:00 AM – 6:00 PM, Monday–Friday, excluding Australian public holidays |
| Reply within 24 hours; billing and access issues prioritised. Include your tenant or store name when you write. |
Footer note: outside these hours, use email or WhatsApp — messages are queued for the next business day.
When to use Help & support vs Profile
| Need | Where to go |
|---|---|
| Change your name, phone, password, photo, 2FA | My profile (top-right avatar) |
| Billing, plan limits, product help, contact support | Help & support (this page) |
| Cannot log in | Forgot password on login screen |
Tips
- For urgent access issues, email support@achyutlabs.com with Client ID, business name, and your username.
- Subscription limits (terminals, locations) explain why you may not add more devices or outlets — upgrades go through support or billing.
- Bookmark this user guide site plus in-app Help & support for training new staff.