Profile and Help & Support

Available after login for every user. These are separate from permissions on orders, items, reports, and other day-to-day menus.

My profile

How to open: Click your photo or name in the top-right — not from the main sidebar list.

On Profile you can:

• Upload or change your profile photo (crop, max 5 MB)
• Edit profile — name, phone, gender
• Change password
• Turn two-factor authentication on or off
• Refresh profile to reload details
• View Client ID, Tenant ID, and Business name (read-only)

Email, username, and role are shown but only an administrator can change them.

Full guide: My profile.

Help & support

Menu: Sidebar → Help & support (bottom of the menu, always visible)

Contact support, view subscription summary, social media, support hours, and privacy policy.

Full guide: Help & support.

Tips

• Update phone on Profile for 2FA and contact.
• Login problems → Signing in and Forgot password.
• Billing or plan questions → Help & support, not Profile.